Product Spotlight: Managed Services

For one flat, low monthly fee our engineers and support staff will remotely manage and maintain all of your critical IT functions; we’ll continuously monitor your network servers, devices, and line-of-business applications to insure maximum uptime. Let us worry about the details so you don’t have to.

With SingleSource IT, we will create a technology plan for you that lets you do what you do best. We’ll recommend custom-designed solutions, we’ll test them, implement them onsite and keep them running smoothly. From intrusion detection and security testing to off-site backup and colocation services, we’ll make your technology needs our priority so you can focus on your business.

We customize Managed Services to fit your technology needs. To schedule a free estimate call 614-784-9738 or go here to contact us today!

We’ve already thought about the “unthinkable.” In case of catastrophic failure of any of your servers, disaster recovery can be included in your Managed Services plan.

All day and night, we’ll be monitoring your critical systems ‘round-the-clock. In fact, we’ll be running diagnostics continuously. The moment our system detects a problem, it sends us an SMS or an email with the exact nature of the issue so we can take action to get things back in order.

Your technology has to work- no downtime, no hassles, no surprises. We understand the needs of small businesses, and we provide high-quality, locally-based expertise for technology projects of any size.

From managed services and technology consulting to IT services, hardware and software for new or existing systems, we’re your single call, single source solution for all of your business’ technical needs in Columbus, Ohio and across the region.

Get in the fast lane: open a support ticket with us quicker than ever!

It is our goal to make it as easy as possible to manage your technology needs with us. Because of that, SingleSource IT is now offering an e-mail support ticketing system. Simply send an e-mail to support@ss-it.com with the description of your problem or computer need. A response e-mail will then be sent in reply with the ticket # and we will respond as soon as possible.

E-mail support@ss-it.com for fast, easy ticket creation!

This allows you to communicate your problem with us immediately and will increase response times as we can better prioritize the issues at hand. This will also allow you to notify us of a problem without being tied to a support call, letting you worry about your business while we take care of your technology.

Got an urgent problem? Give us a call (614)-784-9738 !

To ensure that your ticket receives the fastest response time possible, please include the problem you are experiencing a long with any error messages in the e-mail. The more specific the error message and the problem you are experiencing, the faster we can respond with a solution.

We are open 8:30-5:30pm EST with 24/7 support options available.

You can then check on the status of your ticket by going to http://www.ss-it.com/support and logging in with your username and password provided by SingleSource IT.

SingleSource IT: Improved Online Services!

We are pleased to announce that beginning Monday, March 29, 2010, you will have the option to view all your open invoices online, view your payment history, pay by credit card, and enroll in recurring payment options.

When you receive invoices from us by e-mail, you will have the option to pay them electronically from your Web browser.

We can now offer you several important advantages:

* Paying online is easy, fast, accurate, and secure.

* You can pay by credit card.            

* You can view previous invoices and see which ones you've paid.

* You can store forms electronically and easily review them on your computer.

* The service is free—there are no fees or service charges to pay.

You don't need special software. If you have an e-mail account and an Internet connection, you're ready to go.

The web address & logins for this feature will be available on invoices beginning Monday, March 29th, 2010.

Review & Submit Tickets with our Online Ticket Interface!

This is a service that SinglesSource has been providing for a long time, but that you may not have been aware of. We allow you to login through our site to check out all of your open tickets as well as submit new tickets to be worked on. This allows you to remain as up to date as possible on any outstanding technical issues and see description of work as it is posted.

In order to access this feature, you must have a web login. If you do not already have one, and are an existing customer, then simply give us a call and we would be glad to set up an account for you to use. We require a call instead of an online sign-up form for security reasons. Once you have your username and password head over to: http://www.singlesource-it.com/support/ and simply login.

Once logged in, you will see all of the latest charges on open tickets. There are tutorial videos on the top right hand of the screen that can guide you through most of the features our online ticket interface has to offer. If you have any questions regarding work or charges on a ticket, simply contact us by phone or e-mail so we can assist you.

Please note, that charges do not always appear on the same day that the labor was performed.



Project Honeypot Catches 1 Billion Spammers

Project honeypot, a collective work of web and email administrators from more than 170 countries around the world, has received its 1 billionth spam message earlier this month. A honeypot in computer lingo usually refers to a system that “traps” things like viruses, malware, spam email, and hackers in order to study how they spread and manipulate computer systems.

A long with announcing their 1 billionth spam message received, Project Honeypot released some interesting spam statistics.

• Monday is the busiest day of the week for email spam, Saturday is the quietest
•  12:00 (GMT) is the busiest hour of the day for spam, 23:00 (GMT) is the quietest
•  Malicious bots have increased at a compound annual growth rate (CAGR) of 378% since Project Honeypot started.
• Over the last five years, you’d have been 9 times more likely to get a phishing message for Chase Bank than Bank of America, however facebook is rapidly becoming the most phished organization online.
•  Finland has some of the best computer security in the world, China some of the worst.
•  It takes the average spammer 2 and a half weeks from when they first harvest your email address to when they send you your first spam message, but that’s twice as fast as they were five years ago.
• Every time your email address is harvested from a website, you can expect to receive more than 850 spam messages.
• Spammers take holidays too: spam volumes drop nearly 21% on Christmas Day and 32% on New Year’s day

Read more about Project Honeypot and statistics here:

http://www.projecthoneypot.org/1_billionth_spam_message_stats.php